Insurance Claims Support in Middle Tennessee

When storms hit Middle Tennessee, dealing with insurance claims can be a headache. You need a team that knows the process inside and out. Quality Exteriors brings top-tier expertise as GAF Master Elite and CertainTeed ShingleMaster-certified professionals, combined with years of experience handling insurance claims. We make sure you get the coverage you deserve and the high-quality repairs your home needs.

  • Industry-Leading Roof Warranties in Middle Tennessee

98% Claim
Approval Rate

18 Years in Business

1,000+Claims Successfully Managed

Top 1%GAF Master Elite & President's Club Contractor

Personal
Claims Expert*
*You'll have direct, 24/7 access to a personal claims manager who will oversee your entire claim process and ensure fast response times.

We Work with Leading
Insurance Partners

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Your Partner Throughout the Claims Process

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    After a storm, contact us for a free, no-obligation inspection. Our experts thoroughly assess your roof and property, documenting all damage and providing a detailed cost estimate for the roof repair.

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    We take the hassle out of filing. Your dedicated Claims Specialist compiles a comprehensive report, assists with filing your claim with your insurance provider, and tracks the claim number. Most providers respond within a few days to initiate the process.

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    Once filed, insurance adjusters typically contact you within 48 hours to schedule an assessment. Your Claims Specialist coordinates directly with your adjuster and meets them on-site to ensure all damage is properly documented.

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    Once the adjuster completes their review, you’ll receive paperwork outlining the scope of work. We carefully review everything, ensuring the estimates match your coverage, so there are no surprises down the line. Keep your claim number handy — it’ll be used frequently throughout the process.

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    The restoration process involves two payments: an initial disbursement and a final payment upon project completion. Your Claims Specialist handles all payment logistics while our skilled team delivers top-quality roof replacement or repairs.

Note:

For your convenience, we recommend having your insurance claim number handy throughout the process, as it will be needed multiple times.

ShieldWhat Truly Counts

Need Help with YourInsurance Claim?

Let our experienced claims specialists guide you through the entire process, from free storm damage assessment to insurance negotiations and quality repairs. We'll handle the complexities while you focus on what matters most.

What Every Homeowner Should Know About Insurance

DIY Inspection vs Professional Assessment

DIY Inspection Professional Assessment
Initial damage overview Hidden damage detection
Basic documentation Insurance-grade documentation
No warranty protection Warranty guaranteed

Policy Types That Impact Your Claim

Storm damage repairs can be costly, and your insurance policy determines how much you’ll need to pay. Replacement Cost Value (RCV) policies cover the full replacement cost of your roof, minus your deductible.

Actual Cash Value (ACV) policies, however, account for depreciation, which means you may receive a lower payout and need to cover more of the costs yourself. Reviewing your policy before damage occurs can save you from unexpected expenses when it matters most.

Premium Selections

Types of Roof Damage We Handle

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Our Warranties

Our Warranties

OUR Quality Exteriors
Promise

Since 2006, we’ve helped Middle Tennessee homeowners weather every storm. As one of the region’s top insurance restoration specialists, we go beyond repairing damage and will advocate for you.From thorough documentation to negotiating with insurance providers, we make sure your home gets the protection it deserves. Our expert craftsmanship and customer-first approach mean you’ll receive the same level of care we’d give our own families.This isn’t just a job to us — it’s about building trust, providing security, and ensuring your home stays safe for years to come.

About Our Company

Our Team

Director of Operations

Janet Howell

Vice President of Commercial Roofing

Brandon Byrd

Director of Business Development

Lynn Dorton

Accounting Manager

Susan Pearson

Administrative Assistant

Rachel Covington

Production Support

Emma Spies

Solutions Specialist

Justin Spies

Facilities Manager

Slade Scissom

Pawject Manager

Pip

Senior Sales Consultant

Bo Teague

Senior Sales Consultant

Franklin Hammond

Senior Claims Specialist

Zack Primm

Roofing Sales Consultant

Blake Pugh

Roofing Sales Consultant

Chuck Russell

Roofing Sales Consultant

Everett Torpey

Roofing Sales Consultant

Jared Crenshaw

Roofing Sales Consultant

Brian Duke

Roofing Sales Consultant

Tony Bartholetti

Roofing Sales Consultant

Jason Taylor

Chattanooga Manager

Dan Markely

Commercial Sales and Maintenance

Brandon Greer

Project Coordinator

Jeannie Gudde

Lead Project Superintendent

Brandon Westbrook

Commercial Project Superintendent

Nicolas Falla

Project Superintendent

Luke Alsup

VP of Restoration

Lucas Taylor

Senior Restoration Specialist

Robert Post

Restoration Specialist

Eric Vanbenthuysen

Learn More About Us

Contact Us

Partner with Excellence

Your commercial investment deserves a roofing contractor that understands your goals and delivers outstanding results on time and on budget. We collaborate closely with our clients on every project, starting with detailed planning to ensure tailored solutions for their building's needs.

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